mrvacman2 web store FAQ section

How long will it take to get my Item? -We ship using standard UPS ground services. Normal ship times, barring bad weather or holidays, will take 2-8 days (west coast: 2-3 days; mid-west: 3-5 days; east coast 5-8 days) . I also can ship usps if item shipping rates are lower. -Usually your item will ship on the same day we receive your payment confirmation from PayPal, unless your order/payment confirmation is received at night or on a weekend in which case, we will ship your item the next business day. -Once an item leaves our facility, we no longer have control over delivery. If you haven't received an item that you've been notified has shipped, please contact UPS (www.ups.com) directly. If UPS loses your package, we will be happy to help AFTER you have received confirmation that UPS can't find your package. -If it's been a few days since completing your PayPal transaction and you haven't gotten an email notice that your product has shipped, check your Junk Mail/Spam Folder. If the email isn't there, contact us by email and let us know that your payment was processed but you haven't gotten a ship notice. Usually PayPal's confirmations arrive immediately, but sometimes they disappear into a blackhole and we have to go get the confirmation manually in order to ship your item. How can I track my order? -When your order is shipped, you'll get two emails, one from eBay notifying you that your item shipped and one from UPS Worldship containing your tracking number. To save us both time, please check your spam / junk mail folder before contacting us for your tracking number. Please use the tracking number to follow the progress of your shipment at www.ups.com . Please keep in mind that the tracking information may take up to 24 hours to show up in your inbox. Can I request special shipping services or shipping to an alternate address? -Sorry, we are unable to accommodate expedited or private account shipping requests. -Per PayPal's Sellers Protection Policy, we are not allowed to ship to unconfirmed PayPal shipping addresses. If we don't follow PayPal's policy, we are not guaranteed to receive your payment. Can I request a shipping quote or combine my auction purchases? -Shipping costs are fixed, regardless of where you may be located and auctions will not be combined, unless otherwise stated in the listing. We reserve the right to repack multiple winning auctions into a single box for shipping. PAYMENT: Do you charge sales tax? -We must charge 7.75% sales tax to our California customers, IF ITEM SAY SO ONLY. What payment options do I have? -We accept payment by PayPal , MONEY ORDERS. We are looking forward to your business , thanks. YOU CAN E-MAIL US ANYTIME NEEDED.

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. MRVACMAN2@AOL.COM All merchandise is guaranteed for 15 DAYS from original date of purchase. Some of our merchandise is guaranteed with a manufacturers 30 days warranty . We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period. Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.